The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
A podcast by Intercom - Giovedì
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460 Episodio
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AI, psychology, and the future of customer support: Insights from Synthesia's Head of Support
Pubblicato: 06/02/2025 -
Scaling Customer Support with AI: Nuuly’s Winning Formula
Pubblicato: 30/01/2025 -
A Day in the Life of a Support Operations Analyst
Pubblicato: 23/01/2025 -
The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce
Pubblicato: 16/01/2025 -
The Four Pillars of CX: A deep dive into what makes for great customer experiences
Pubblicato: 09/01/2025 -
Off Script: Brian Eno and Stephen Fry take on AI
Pubblicato: 12/12/2024 -
Building the perfect fit: AI integration lessons from ScreenCloud
Pubblicato: 28/11/2024 -
Putting people first: Nick Clark on how to design AI support for the customer
Pubblicato: 22/11/2024 -
Lessons from Amazon: How to practice "Big Bet Leadership"
Pubblicato: 07/11/2024 -
Off Script: Imagining the next era of customer service
Pubblicato: 30/10/2024 -
Pioneer: Highlights from Intercom's first ever AI customer service summit
Pubblicato: 17/10/2024 -
Fin 2: The Next Generation of AI-First Customer Service
Pubblicato: 10/10/2024 -
How strong company culture leads to high customer satisfaction
Pubblicato: 03/10/2024 -
The Nordstrom Way: Embracing change in customer service
Pubblicato: 25/09/2024 -
A day in the life of a conversation designer
Pubblicato: 19/09/2024 -
Built For You: Fin AI Agent is now available over email
Pubblicato: 12/09/2024 -
Leadership's Role in Creating a Customer-Centric Culture
Pubblicato: 09/09/2024 -
A day in the life of a support knowledge manager
Pubblicato: 22/08/2024 -
Defining and evaluating a remarkable customer experience
Pubblicato: 15/08/2024 -
Off Script: Better, faster, cheaper
Pubblicato: 08/08/2024
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter🏠 www.intercom.com