The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

A podcast by Intercom - Giovedì

Giovedì

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460 Episodio

  1. AI, psychology, and the future of customer support: Insights from Synthesia's Head of Support

    Pubblicato: 06/02/2025
  2. Scaling Customer Support with AI: Nuuly’s Winning Formula

    Pubblicato: 30/01/2025
  3. A Day in the Life of a Support Operations Analyst

    Pubblicato: 23/01/2025
  4. The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce

    Pubblicato: 16/01/2025
  5. The Four Pillars of CX: A deep dive into what makes for great customer experiences

    Pubblicato: 09/01/2025
  6. Off Script: Brian Eno and Stephen Fry take on AI

    Pubblicato: 12/12/2024
  7. Building the perfect fit: AI integration lessons from ScreenCloud

    Pubblicato: 28/11/2024
  8. Putting people first: Nick Clark on how to design AI support for the customer

    Pubblicato: 22/11/2024
  9. Lessons from Amazon: How to practice "Big Bet Leadership"

    Pubblicato: 07/11/2024
  10. Off Script: Imagining the next era of customer service

    Pubblicato: 30/10/2024
  11. Pioneer: Highlights from Intercom's first ever AI customer service summit

    Pubblicato: 17/10/2024
  12. Fin 2: The Next Generation of AI-First Customer Service

    Pubblicato: 10/10/2024
  13. How strong company culture leads to high customer satisfaction

    Pubblicato: 03/10/2024
  14. The Nordstrom Way: Embracing change in customer service

    Pubblicato: 25/09/2024
  15. A day in the life of a conversation designer

    Pubblicato: 19/09/2024
  16. Built For You: Fin AI Agent is now available over email

    Pubblicato: 12/09/2024
  17. Leadership's Role in Creating a Customer-Centric Culture

    Pubblicato: 09/09/2024
  18. A day in the life of a support knowledge manager

    Pubblicato: 22/08/2024
  19. Defining and evaluating a remarkable customer experience

    Pubblicato: 15/08/2024
  20. Off Script: Better, faster, cheaper

    Pubblicato: 08/08/2024

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On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter🏠 www.intercom.com

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