33 Episodio

  1. 33. Simple TV: AI is the Future of Customer Service

    Pubblicato: 24/05/2022

  2. 32. Aram Melkoumov from Crowdlinker

    Pubblicato: 05/05/2022

  3. 31. Neoenergia: Keep Human at the Center of your Digital Strategy

    Pubblicato: 17/03/2022

  4. 30. Reasoning Engines and the Truth About AI

    Pubblicato: 08/02/2022

  5. 29. Why do so many AI projects fail?

    Pubblicato: 18/01/2022

  6. 28. Voice bots and IVR Systems – The Future of On-Call Support

    Pubblicato: 04/11/2021

  7. 27. Customer Service Digitalization in Manufacturing Industries

    Pubblicato: 25/10/2021

  8. 26. Headless Technology and The Future of Omnichannel

    Pubblicato: 07/10/2021

  9. 25. The Cross-Industry Value of AI

    Pubblicato: 24/09/2021

  10. 24. Understanding Behavioral Bot Design

    Pubblicato: 10/09/2021

  11. 23. Conversation Design Institute

    Pubblicato: 25/06/2021

  12. 22. How to create a great search experience

    Pubblicato: 01/03/2021

  13. 21. How to start a customer service department

    Pubblicato: 22/02/2021

  14. 20. Own the financial aspect, not just the relational aspect

    Pubblicato: 15/02/2021

  15. 19. Top 5 Customer Experience Trends for 2021

    Pubblicato: 08/02/2021

  16. 18. Lessons from a Customer Service Consultant

    Pubblicato: 01/02/2021

  17. 17. How to always deliver the major objectives

    Pubblicato: 25/01/2021

  18. 16. Customer success from a Fortune 100 company to a start-up organization

    Pubblicato: 18/01/2021

  19. 15. Customer research is one of the most vital things you can do for success

    Pubblicato: 11/01/2021

  20. 14. How sales and customer support work best together (with former Google Sales VP)

    Pubblicato: 21/12/2020

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The "Future of Customer Service" podcast features interviews of Customer Support and Service leaders to understand how things work, best practices, and the future of support. Hear their perspective on challenges and opportunities. The podcast is specifically designed for Directors, Vice Presidents, CEOs, Support Leaders, Support Engineers and Chief Customer Officers. This podcast is hosted by Jordi Torras, and brought to you by Inbenta. https://www.inbenta.com

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