Experience Matters
A podcast by Nate Brown
31 Episodio
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A Step Ahead of Customer Expectations: Jeremy Hyde of Sun Country Airlines
Pubblicato: 29/06/2023 -
Accelerated CX Innovation: Aaron Eden of Intuit
Pubblicato: 13/06/2023 -
Embracing Voice of Customer: Jenny Dempsey
Pubblicato: 16/05/2023 -
A Contagious CX Energy: Octavius Rubby
Pubblicato: 18/04/2023 -
The Growth Experience: Jonathan Shroyer of Arise
Pubblicato: 04/04/2023 -
The Digital Experience: Rick DeLisi Co-Author of "Digital Customer Service"
Pubblicato: 21/03/2023 -
Bringing The Pieces Together: Tanya Thomas of Experian
Pubblicato: 10/02/2023 -
The Player Experience Episode: Dylan Servantes of Hit Factor
Pubblicato: 31/01/2023 -
Creating Brand Ambassadors: Shana Kelly of DICK'S Sporting Goods
Pubblicato: 10/01/2023 -
The Experience Ecosystem: Embracing It All
Pubblicato: 08/12/2022 -
Episode 009: 5 Tactical Strategies to Elevate CX Now
Pubblicato: 09/02/2022 -
Episode 008: Navigating The Arise Acquisition- What's next?
Pubblicato: 13/12/2021 -
Episode 007: We have big news!
Pubblicato: 29/11/2021 -
Episode 006: How to Make Culture the Backbone of Your CX with Denise Lee Yohn and Kyle Hamm
Pubblicato: 15/07/2021 -
Episode 005: How To Reframe Our Perspective Around Patient Experience with Jeannie Walters and Brian Carlson
Pubblicato: 24/06/2021 -
Episode 004: How To Enhance Both The Perceptions And Outcomes Of Your Customers with Mary Drumond and Paula Friedrich
Pubblicato: 10/06/2021 -
Episode 003: Embedding Customer Centricity Since Day One with Joanna Dos Santos and John Pompei
Pubblicato: 14/05/2021 -
Episode 002: Diversity and Inclusion at the Heart of Your CX Initiative with Clare Muscutt and Shameem Smillie
Pubblicato: 29/04/2021 -
Episode 001: Achieving a Mission-Driven Customer Experience with Jeanne Bliss and Katie Hunt
Pubblicato: 15/04/2021 -
The Challenge of Creating a Seamless Experience with Partners To Accelerate Results: Cristin Pierce
Pubblicato: 19/11/2020
This resource is sure to equip and entertain you on your Customer Experience journey. By focusing on one critical or perspective related to CX in each episode, you will have the opportunity to learn from incredibly talented experience designers across many different industries and regions. Join us as we find new ways to be there, be aware, and be essential for our customers!
