74 Episodio

  1. It’s time to rethink CX: Satisfying Customers at their Moment of Need

    Pubblicato: 11/04/2022

  2. Why Do Many Knowledge Management Programs Fail?

    Pubblicato: 19/10/2021

  3. Random Acts of Automation and Other Pitfalls on the Road to Digital Transformation

    Pubblicato: 12/10/2021

  4. How to Relieve the Pain of Your Quality Program

    Pubblicato: 05/10/2021

  5. Where Have All Your Agents Gone? Practical Tips for Optimizing Your Remote Workforce with Jill Blankenship, CEO of Frontline Group LLC

    Pubblicato: 28/09/2021

  6. The Intersection of AI and RPA: Understanding the Ethical Implications of the New Digital Crossroads

    Pubblicato: 21/09/2021

  7. Looking at Recent CX Changes through the Eyes of Contact Center Managers with Sheila McGee Smith, Founder, President and Principal Analyst, McGee-Smith Analytics

    Pubblicato: 03/08/2021

  8. Contact Center Engagement Wins with Gamification with Paul Stockford, Founder, President and Chief Analyst, Saddletree Research

    Pubblicato: 27/07/2021

  9. Moving Contact Center Technology to the Cloud featuring Art Schoeller, Vice President and Principal Analyst, Forrester Research

    Pubblicato: 16/07/2021

  10. The Power of a Strong Robotics Process Automation (RPA) Center of Excellence (COE) with Molly Walker, Business Excellence Manger, PSCU, a Credit Union Servicing Organization

    Pubblicato: 14/07/2021

  11. What Will the New Hybrid Workforce Look Like in Your Contact Center? Find out with Donna Fluss, President, DMG Consulting.

    Pubblicato: 07/07/2021

  12. Empowering Agile Staffing Practices in Your Contact Center with Donna Fluss, President, DMG Consulting.

    Pubblicato: 30/06/2021

  13. The True Digital Experience Everyone Expects, with Maribel Lopez Founder of Lopez Research

    Pubblicato: 24/06/2021

  14. The State of Personalization on the Path to CX Leadership, with Omer Minkara, VP & Principal Analyst, Aberdeen

    Pubblicato: 11/06/2021

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Every week, we will talk with Customer Experience experts about what you need to do to be at the top of your industry by providing customers the service that customers expect. Hear about the latest CX trends and best practices on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction and contact Center Solutions - including practical steps you can apply now.

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