CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers
A podcast by NICE
74 Episodio
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Voice of the Customer as a CX Engine
Pubblicato: 25/05/2023 -
Detecting Fraud Through Agent Training and AI Tools
Pubblicato: 11/05/2023 -
Using Customer Science for Best CX Outcomes
Pubblicato: 27/04/2023 -
Converging and Diverging: Customer Experience & Customer Success
Pubblicato: 13/04/2023 -
Doing More With Less in the Contact Center
Pubblicato: 30/03/2023 -
Improving the Relevance of AI for CX
Pubblicato: 24/03/2023 -
Reimagining Experience Ecosystems
Pubblicato: 17/03/2023 -
The CX Leader as a Change Agent
Pubblicato: 02/03/2023 -
The Powerful Combination of AI and Human Capability
Pubblicato: 17/02/2023 -
AI in the Contact Center
Pubblicato: 09/02/2023 -
The Science Behind Customer Behavior
Pubblicato: 02/02/2023 -
The Importance of Digital Empathy
Pubblicato: 27/01/2023 -
Satisfying The Customer's Need For Speed with Expert and Author Jay Baer
Pubblicato: 19/01/2023 -
The Intelligence Powering Smart Intelligent Virtual Assistant (IVA) with Beth Schultz of Metrigy
Pubblicato: 12/01/2023 -
The Future of CX Lies in Science
Pubblicato: 05/01/2023 -
Renaissance of Contact Centers with Oru Mohiuddin at IDC
Pubblicato: 15/12/2022 -
Creating a Low-Effort Experience To Optimize Loyalty
Pubblicato: 08/12/2022 -
AI Machine Learning Fuels the Future
Pubblicato: 01/12/2022 -
Digital Centric Approach to Agent Experience
Pubblicato: 17/11/2022 -
Helping Humans Be Heroes in the Age of Automation
Pubblicato: 10/11/2022
Every week, we will talk with Customer Experience experts about what you need to do to be at the top of your industry by providing customers the service that customers expect. Hear about the latest CX trends and best practices on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction and contact Center Solutions - including practical steps you can apply now.
