59 Episodio

  1. What the heck is "brand citizenship" and why you need to care! | Do Good, Author, Anne Bahr Thompson

    Pubblicato: 30/04/2018

  2. Four pitfalls to avoid when implementing a CX strategy | Customer Experience Designer, Robert Sørensen

    Pubblicato: 16/04/2018

  3. The 7 things you must know to create a great company culture | The Power of Company Culture, Author, Chris Dyer

    Pubblicato: 02/04/2018

  4. How bots can delight customers | ABC News, Mobile Product Manager, Craig McCosker

    Pubblicato: 19/03/2018

  5. How a global charity improved CX using HCD (Human Centred Design) | World Vision, Chief Marketing Officer, Teresa Sperti

    Pubblicato: 05/03/2018

  6. How a leading telco is using CX to compete with Netflix and Amazon | Optus, Head of Customer Experience, Charles Weiser

    Pubblicato: 19/02/2018

  7. How to stay relevant in the age of the customer | Officeworks, Head of Customer Experience & eCommerce, David Pisker

    Pubblicato: 05/02/2018

  8. Designing a delightful carpark | Impact, Traffic Engineer, Michael Gigliuto

    Pubblicato: 22/01/2018

  9. The magic of Disney World | Walt Disney World, former Operating Area Manager, Dennis Snow

    Pubblicato: 08/01/2018

  10. Treat your customers like friends and your colleagues like family | Pigeonhole, Founder and Managing Director, Johann Kim

    Pubblicato: 25/12/2017

  11. Key customer experience predictions from a CX Futurist | Customer Experience Futurist and Host of The Modern Customer Podcast, Blake Morgan

    Pubblicato: 11/12/2017

  12. What retailers can learn from nurses about emotional intelligence (EQ) | Australian College of Nursing (ACN), CEO, Kylie Ward

    Pubblicato: 27/11/2017

  13. How Pandora jewellery turned a failing store into a $10M success story | Pandora, Managing Director (UK), Brien Winther

    Pubblicato: 13/11/2017

  14. Managing emotional rollercoasters and delighting customers in real estate | Raine & Horne, Managing Director (Neutral Bay), David Buttel

    Pubblicato: 30/10/2017

  15. How to deliver consistent CX when you have thousands of employees | Country Road, General Manager of Brand and Customer Experience, Col Kennedy

    Pubblicato: 16/10/2017

  16. What role should marketing play in designing customer experiences? | Monash University, Senior Marketing Lecturer, Peter Wagstaff

    Pubblicato: 02/10/2017

  17. How to bring your 'brand purpose' to life with practical tools and tips | SumoSalad, Chief Customer Officer, Lawrence Mitchell

    Pubblicato: 02/10/2017

  18. "Companies that put customers first have it backwards ... employees come first." | BlackBerry, former Managing Director (ANZ), Ray Gillenwater

    Pubblicato: 02/10/2017

  19. Trailer

    Pubblicato: 25/09/2017

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We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot'​ customer feedback.