CSM Practice - The Customer Success Podcast
A podcast by Irit Eizips & CSM Practice - Venerdì
127 Episodio
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Future of Customer Success: CEO Perspective on Metrics and Investments
Pubblicato: 01/11/2024 -
Boosting CSM Efficiency Through Centralized Data Management
Pubblicato: 25/10/2024 -
Increase Renewal Probability by 30% with Customer Health Scores!
Pubblicato: 18/10/2024 -
Reduce Churn by 15% with This Simple Approach!
Pubblicato: 11/10/2024 -
Transforming Careers From Zero Experience to Successful CSM
Pubblicato: 04/10/2024 -
Tips and Tricks for Reducing Customer Churn
Pubblicato: 27/09/2024 -
IMPROVE Customer Surveys and INCREASE Survey Response Rates
Pubblicato: 20/09/2024 -
How Alex Turkovic Built a Digital Customer Success Team
Pubblicato: 13/09/2024 -
Scaling CS: Boost Your Net Retention Rate from 100% to 120%
Pubblicato: 06/09/2024 -
How to Become a Value-Driven CSM
Pubblicato: 31/08/2024 -
Why You Need to Implement a Customer Champion Program!!
Pubblicato: 23/08/2024 -
Achieving 120% NRR with the OGSMT Framework
Pubblicato: 16/08/2024 -
Elevating Net Retention Rate with Capability Adoption Scores
Pubblicato: 09/08/2024 -
Strategic Insights into the CSM Pooled Model
Pubblicato: 02/08/2024 -
TAM vs CSM: Navigating Customer Success Roles
Pubblicato: 26/07/2024 -
Should we merge CS and Support roles?
Pubblicato: 19/07/2024 -
Why the KORE Score Framework will Retire the Net Promoter Score
Pubblicato: 12/07/2024 -
Monetizing Customer Success - A Masterclass in CS Revenue Generation
Pubblicato: 05/07/2024 -
Take Your CS Operations Team to the Next Level
Pubblicato: 28/06/2024 -
If You Don't Have a Customer Advisory Board Yet...Listen to this!
Pubblicato: 21/06/2024
Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
