Crack the Customer Code
A podcast by Adam and Jeannie - Martedì
509 Episodio
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385: Bill Guertin, The Fan Experience
Pubblicato: 03/09/2019 -
384: Your Customer's Ecosystem
Pubblicato: 27/08/2019 -
383: Engaging Your Superfans
Pubblicato: 20/08/2019 -
382: When Acronyms Escape
Pubblicato: 13/08/2019 -
381: Julie Ann Sullivan: Catalysts of Culture
Pubblicato: 06/08/2019 -
380: Bourbon Summit #3
Pubblicato: 30/07/2019 -
379: Allen Adamson, Shift Ahead
Pubblicato: 23/07/2019 -
378: The Phrase that Kills CX
Pubblicato: 16/07/2019 -
377: Karen Jaw-Madson, Design of Work Experience
Pubblicato: 09/07/2019 -
376: 5 Steps To Close The Loop With Customers
Pubblicato: 02/07/2019 -
375: Leena Rinne, A Fellow Code Cracker
Pubblicato: 25/06/2019 -
374: What's More Personal: Twitter or a Phone Call?
Pubblicato: 18/06/2019 -
373: Barry Kirk, A Framework for Customer Loyalty
Pubblicato: 11/06/2019 -
372: Are Experience Rewards the New Loyalty Programs?
Pubblicato: 04/06/2019 -
371: Louis Carter, Emotional Connectedness
Pubblicato: 28/05/2019 -
370: How Delta Airlines Encourages Direct Employee Appreciation
Pubblicato: 20/05/2019 -
369: Jeff Gothelf, Thinking About Design
Pubblicato: 13/05/2019 -
368: When Customer Service Is a Scam
Pubblicato: 07/05/2019 -
367: Lee Smith, Putting Fuel Behind Your Sales
Pubblicato: 30/04/2019 -
366: Can People Connect to Avatars?
Pubblicato: 23/04/2019
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
