Crack the Customer Code
A podcast by Adam and Jeannie - Martedì
509 Episodio
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205: Colin Shaw, The Intuitive Customer
Pubblicato: 27/03/2017 -
204: (Tip) Customer Service Leadership
Pubblicato: 23/03/2017 -
203: (Tip) B2B vs. B2C Customer Experience
Pubblicato: 21/03/2017 -
202: Customer Service Tech
Pubblicato: 20/03/2017 -
201: (Tip) User Experience vs. Customer Experience
Pubblicato: 16/03/2017 -
200: Our Special 200th Episode
Pubblicato: 14/03/2017 -
199: Graeme Newell, For Purpose Corporations
Pubblicato: 13/03/2017 -
198: (Tip) No Cost Ways to Please Unhappy Customers
Pubblicato: 09/03/2017 -
197: (Tip) Using Customer Personas
Pubblicato: 07/03/2017 -
196: Innovating with Customers
Pubblicato: 06/03/2017 -
195: (Tip) Building a CX Team
Pubblicato: 02/03/2017 -
194: (Tip) Taking Negative Interactions Personally
Pubblicato: 28/02/2017 -
193: Amy Downs, Customer Success
Pubblicato: 27/02/2017 -
192: (Tip) Internal Customer Service
Pubblicato: 23/02/2017 -
191: (Tip) Outsourcing Customer Service
Pubblicato: 21/02/2017 -
190: Social Media with Colleagues
Pubblicato: 20/02/2017 -
189: (Tip) Understanding Your Competitor's Customer Experience
Pubblicato: 16/02/2017 -
188: (Tip) Show Your Customers The Love
Pubblicato: 14/02/2017 -
187: Jacqueline Jasionowski, Improving Customer Experience
Pubblicato: 13/02/2017 -
186: Bobby Albert, Creating Culture
Pubblicato: 11/02/2017
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
