Zendesk Insights - Exploring the trends, technologies, and innovations shaping the future of customer service
A podcast by Zendesk: Customer Service Software & Sales CRM
32 Episodio
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Mastering the art of discovery commerce with TikTok Shop
Pubblicato: 16/05/2025 -
Harnessing AI-powered efficiency for deeper customer connection with Lush’s Naomi Rankin
Pubblicato: 03/09/2024 -
Modernizing the world’s largest service delivery business with Indigov’s Alexander Kouts
Pubblicato: 07/08/2024 -
Dispatch from the front lines of critical customer service with the International Rescue Committee’s André Heller
Pubblicato: 20/06/2024 -
Early insights from our AI implementation journey with Zendesk's Steven Warfield
Pubblicato: 05/06/2024 -
Building AI-powered experiences for humans with Upwork’s Brent Pliskow
Pubblicato: 22/05/2024 -
Lessons from an AI success story with XP Inc.’s Guilherme Kolberg
Pubblicato: 08/05/2024 -
Direct from Relate 2024 with Zappos Insights Co-creator Robert Richman
Pubblicato: 25/04/2024 -
AI and the next CX revolution with Zendesk’s Adrian McDermott and Teresa Haun
Pubblicato: 10/04/2024 -
Humanizing support at scale with Talkspace’s Donna Haddigan
Pubblicato: 27/03/2024 -
Using experimentation to build the support experiences your customers actually want with Bitly’s Brad Harris
Pubblicato: 13/03/2024 -
Translating iconic experiences to a digital space with Aesop’s Carine McGinnity
Pubblicato: 29/02/2024 -
Burning AI questions answered with Zendesk’s Peter Neels
Pubblicato: 14/02/2024 -
Building trust and security at the intersection of AI and CX with Joey Edwards-Lebair of Zendesk
Pubblicato: 31/01/2024 -
Unlocking the power of intelligent CX with Joey Edwards-Lebair of Zendesk
Pubblicato: 18/01/2024 -
Zendesk’s AI customer service evolution and future trends with Zendesk CEO Tom Eggemeier
Pubblicato: 20/12/2023 -
Mastering the art of customer success management with LinkedIn's Erika Tabacniks
Pubblicato: 29/11/2023 -
How data and technology fuel the customer experience and global expansion with Rivian’s Diane Lye
Pubblicato: 15/11/2023 -
Understanding the shifting priorities of IT leaders with Zendesk’s Paulette Chafe
Pubblicato: 02/11/2023 -
Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley
Pubblicato: 19/10/2023
Welcome to Zendesk Insights, your front-row seat to the future of customer service. As the pace of change accelerates, we're sitting down with the leaders, disruptors, and innovators reshaping CX. From emerging tech to the latest trends transforming the industry, we bring you the insights that will keep your business moving forward. Like and subscribe to receive new episodes as they come out. Visit https://www.zendesk.com/zendesk-insights/ for updates, bonus content, and more.
