122 Episodio

  1. Skip Picciano talks all-things Contact Center and the future of the contact center tech stack

    Pubblicato: 11/08/2021

  2. Matt Manners, Chief Inspiration Officer at Inspiring Workplaces, talks about what differentiates the best places to work

    Pubblicato: 04/08/2021

  3. Marc Brackett, Founding Director, Yale Center for Emotional Intelligence (EI), talks EI at the Individual & Team Level

    Pubblicato: 28/07/2021

  4. Sonia Mooney talks about Agile & Digital Transformation in HR

    Pubblicato: 21/07/2021

  5. Dave Carruthers, Founder & CEO of Voxpopme, talks about the future of feedback

    Pubblicato: 14/07/2021

  6. Carolene Méli, Creator of The Experience Creators, talks about the critical piece of leadership in customer experience

    Pubblicato: 07/07/2021

  7. Dr. BehNaz Gholami, Executive Director at Dizen, talks about combining Change Management & Human Centered Design

    Pubblicato: 30/06/2021

  8. Amy Shore, Chief Customer Officer at Nationwide, talks CX Metrics, Culture Change, and Women in CX

    Pubblicato: 23/06/2021

  9. Adrian Swinscoe talks about where CX has come from, and what differentiates CX leaders from laggards and so much more

    Pubblicato: 16/06/2021

  10. Ching Valdezco, Director at Exec|Comm, gives you the tools to be a more effective negotiator

    Pubblicato: 09/06/2021

  11. Joe Pine talks about his book 'The Experience Economy', it's continued relevance today, and improving the Employee Experience

    Pubblicato: 02/06/2021

  12. April Sprintz, Business Accelerator & Founder of Driven Outcomes, talks about the Generosity Culture

    Pubblicato: 26/05/2021

  13. Dennis Geelen, Founder of Zero In, talks customer-centric innovation and the core skills of CX & EX

    Pubblicato: 19/05/2021

  14. Angela Howard and Anthony Vaughan are focused on EX and discuss DE&I and a new view of HR

    Pubblicato: 12/05/2021

  15. Jamie Swalgin, Head of CX Strategy Enablement with T. Rowe Price, talks CX Strategy, ROI and Technology

    Pubblicato: 06/05/2021

  16. Jo Boswell, Director at Sentio-B, shares practical steps to get ROI out of your CX initiative

    Pubblicato: 28/04/2021

  17. Brett King, Founder of Moven, talks to us about tech, now and in the future, and the impact to the experience

    Pubblicato: 21/04/2021

  18. Alan Pennington, CX & EX Partner at gloo group, talks where CX & EX has come from and where they’re going

    Pubblicato: 14/04/2021

  19. Liam Delap, Digital Automation Leader & Director of Enterprise Sales at Pypestream, talks conversational AI and the future

    Pubblicato: 07/04/2021

  20. Be Customer Led with Derek Wang, Founder & CEO of Stratifyd

    Pubblicato: 05/04/2021

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We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com

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