11 - The Future of Customer Success - Jill Favro Sawatzky

This is a conversation with Jill Favro Sawatzky - Vice President of Customer Success & Advocacy at Commvault. Jill is an executive with broad experience in driving adoption through customer advocacy, having worked in some of the most world-renowned tech companies, such as IBM, Citrix and currently Commvault.Interestingly, Jill is sharing her predictions for the future of Customer Success and the required skillset for successful CSMs.So, this episode is for you if you are interested to hea...