The Moderators Survival Guide: An interview with Donna Tedesco and Fiona Tranquada
UXpod - User Experience Podcast - A podcast by Gerry Gaffney
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Donna Tedesco and Fiona Tranquada, authors of "The Moderator's Survival Guide" talk to Gerry Gaffney about moderation. They discuss styles like Friendly Face, Down to Business, Inquisitive Mind and By-the-Book, the risks and pitfalls, Gerry's labcoat, and advice to moderators of all levels.