Differentiation through constant innovation: A conversation with Ninja Van’s Lai Chang Wen
The Venture - A podcast by Leap by McKinsey
In this episode of The Venture, we discuss the importance of establishing dominance in the core business before branching out, key success factors for a company to win in new marketplaces, and the need to constantly reexamine your key differentiator. Lai Chang Wen, CEO and cofounder of Ninja Van, a Singapore-based express delivery company in Southeast Asia, shares how the company has thrived due to a vast addressable market, an equal emphasis on technology and human nature, and a commitment to relentless innovation.
