Asurion CIO Casey Santos on Talent Recruitment and Retention During Hybrid Work
Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) - A podcast by Metis Strategy
641: Casey discusses how her team is driving customer experience and how it is rooted in the employee experience at the company. Casey begins with how she views her role as a technologist within a tech-centric organization like Asurion as well as how Asurion oftentimes lives its customer journey as customer zero. She covers the role technology plays in Asurion's omnichannel approach, her experience onboarding remotely, and what the future of work looks like. Additionally, Casey gives her perspective on retaining talent during hybrid work, how she draws upon past experiences in her current role, and what the future holds for women in technology. Also available on YouTube: https://youtu.be/erZw__dQC58 _____________________________________ This episode is sponsored by Zoho.
