How We Deliver a Smooth Payment Experience to Meet Customer Expectations | Vanessa Albarran, Selfridges

When shopping, few people think about the complex processes behind smooth payments. Yet, this area is both dynamic and essential, especially for payment systems at some of the world’s largest department stores. In this episode, Vanessa Albarran, Delivery Lead for Checkout and Payments at Selfridges reveals how payments affect customer satisfaction in retail and discusses how AI and digital transformation drive change and modernisation across the industry. Tune in now!  Looking for more industry-specific insights? Explore more Endava podcasts here.