SYS 081: Behind The Scenes – Did My Team Cope Without Me?

Get the inside story on Steve’s debrief with his team after his seven-day absence from his company. He details what worked and what didn’t, what’s changed as a result of his being away, and what changes will be made in the future. You can use the lessons from this meeting to apply to your business, avoid some of the pitfalls, and learn some of the lessons his team discovered during his absence.   KEY TAKEAWAYS  The fact that things did not go particularly well has resulted in some significant improvements, better communication and cooperation in the team and a better understanding of each other’s roles. As a result of the last-minute enquiry, changes have been made to the call booking process, the link itself and a new suitability questionnaire. As a result, a mistake was made, which caused a staff member to become unsure.  One thing that has become clear is that having a boss in situ and having someone to consult makes a huge difference to the team’s stress levels. Bringing up a task that is overrunning in a daily meeting is a good opportunity to look at the task and fix the problem quickly. When meeting over a member’s high workload, the team offered to take daily tasks off them to decrease their hours worked and correctly prioritize the jobs. A ‘stand up’ meeting is named to denote the brevity of the meeting. The team undertook this meeting in Steve’s absence, so clearly, they understand its importance and benefits.    BEST MOMENTS ‘It’s very hard to make people believe that when they make mistakes, good things happen, and sometimes they just have to see a proof before they really believe it.’  ‘The first few days were a bit all over the place. We had one of my team members stressing about the deadline for a bunch of slides, and then it actually worked out she was doing them in far too much detail and far too high quality to what was actually needed.’  ‘If you know you finish a task in ten minutes and the estimation was four hours, then perhaps that’s worth flagging up as well.’  ‘By that person opening up, sharing that they were struggling with prioritizing their work and that they didn’t have enough hours in the day even at ten-hour shifts. Could people possibly help her out? And by doing that, everybody chipped in, bringing the team together massively. The feeling in today’s meeting was just fantastic.’ ‘I stand by this; I think it’s one of the most effective meetings you can do, especially if you’re a small team and you don’t feel like doing a whole big team meeting.’  VALUABLE RESOURCES Facebook: Facebook.com/SystemsAndOutsourcing/ Website:www.SystemizeYourSuccess.comLinkedIn:LinkedIn.com/SystemsAndOutsourcing/YouTube: YouTube.com/DrSteveDay   ABOUT THE HOST Steve used to be a slave to his business, but when he moved to Sweden in 2015, he was forced to change the way he worked. He switched to running his businesses remotely, and after totally nailing this concept, he decided to spend his time helping other small business owners do the same. Steve’s been investing in property since 2002, has a degree in Computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing Methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants. Most business owners are overwhelmed because they don’t know how to create systems or get the right help. Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.