Ep 9 - Tom Lipscomb, VP of Customer Success at Datanyze
Strikedeck Radio: Customer Success Live - A podcast by Strikedeck & Kristen Hayer - Giovedì
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Tom Lipscomb discusses how he looks at leading, lagging, and process performance indicators, and goes into detail on how to implement all of them. He also goes into depth on how to get started with the right KPIs & metrics if you're just getting started in Customer Success.
