Ep 2 - Jack Phillips & Victorina McAdam from PresenceLearning
Strikedeck Radio: Customer Success Live - A podcast by Strikedeck & Kristen Hayer - Giovedì
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Kristen Hayer, CEO & Founder of The Success League, chats with Jack Phillips, VP of Customer Success, and Victorina McAdam, Head of Implementation, at PresenceLearning about how they structure their onboarding, and optimize their implementation. They discuss the challenges in a seasonal vertical like education, and why that changes how CS operates.
