Ep 104, Chad Horenfeldt, Motivational Interviewing in Customer Success
Strikedeck Radio: Customer Success Live - A podcast by Strikedeck & Kristen Hayer - Giovedì
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Join Kristen Hayer in conversation with Chad Horenfeldt, Director, Customer Success for Kustomer. He has recently adopted a change management tool called Motivational Interviewing. We’ll be talking about this approach, how Chad is using it on his team, and the results he is seeing.
