Quality Culture
Software Project Leadership - A podcast by Dr Will
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Phil Crosby - author of “Quality is Free” - said: “Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric of the organization.”Why do people accept shoddy goods? Clothing/fabric, for example, are notorious these days for low quality. And low prices. Why do better quality products cost more, if quality is, you know, free?
