The Role of the Service Desk in the 21st Century, Part 3 of 7
Pink Elephant - The IT and ITIL Service Management Experts - A podcast by Pink Elephant, The ITIL Experts
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What is technology’s role in control? What is the dependency on the Service Desk? Who’s controlling the controllers? Rich Petti answers these questions and begins to define the role of the Service Desk and how it will remain similar in the future.
