Episode 25: Looking after your staff now and in the future

In this week's episode The world is gripped by a pandemic and offices everywhere are deserted. It may sound like the premise for a movie, but of course it's real. This week's one-off special episode looks at how best to manage the fragmented workforce of an MSP during the Coronavirus lockdown. Paul's joined by HR specialist Emma Wynne to discuss the affect that homeworking, financial uncertainty and strained communication can have on your team. Show notes Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert Many thanks to Emma Wynne from Gateway HR for being Paul's special guest The guest on May 12th will be Scott Springer from Third-Wall talking a new cybersecurity plug-in for ConnectWise Automate You can join Paul in the MSP Marketing group on Facebook Please send any questions, ideally in audio-form (or any other feedback) to [email protected] Episode transcription Voiceover: Made in the UK for MSPs around the world, this is Paul Green's MSP marketing podcast. Paul Green: Hello and welcome to Episode 25. And in a change to the advertised program, we're going to scrap the usual format this week for an MSP marketing podcast special. You see with everything that's happening around the world right now and the impact on our businesses, it's easy to look at how we can protect our clients. It's easy to look at how we can do more marketing and get more new business in. And there is plenty of new business to be won right now. But there's one other aspect that's absolutely critical that certainly in this forum we haven't talked about yet, and that's looking after your team, your people, your staff. And that's what I've invited this very special guest to join me today to talk about how you can protect your team right now and over the next few months. Emma Wynne: Hi, I'm Emma Wynne I own Gateway HR. Set up at 12 1/2 years ago now, mainly working with micro and small businesses to help them manage and develop their people better. Paul Green: So thank you for joining me at such short notice Emma. We did only concoct this one a few days ago, just before the transmission date. And I was talking to some of my MSP clients over the last couple of weeks really and we realised that the subject of looking after your own staff, so the MSPs looking after their teams, was something we hadn't really addressed and hadn't seen addressed in many different places. Paul Green: So obviously you and I have known each other for a very long time. I think it must be getting up to eight, nine years or so now. You did the HR for my last business and thank you very much for looking after those people and helping me get rid of the ones I didn't want, in the most legal and incorrect way of course. Paul Green: Today I want to talk about the more, if you like, the more fluffy side of people. So I don't want to talk about HR, I don't want to talk about laws because obviously our audience on this podcast is MSPs all around the world. But I do want to talk about three specific issues. Paul Green: The first of them is managing ou