Legal Operations with Mary O’Carroll of Ironclad

It’s not often that someone can say they were hired by Google to create an entire department from scratch, but that’s precisely what Mary O’Carroll, Chief Community Officer of Ironclad, Inc., had to do back in 2008 for the legal operations department.   Host Sagi Eliyahu starts the conversation with her on this topic, learning how much that field has evolved over the years and how much change it has forced in a field (law) that is fairly resistant to change. At a basic level, legal operations is about having policies, procedures, and tracking tools in place. But those basics enable much more advanced functions—like strategic and financial planning, project management, and technical expertise.   In this episode, Mary and Sagi also discuss: How the growth of legal operations has begun to affect the legal educational process How change management in the legal field is much more about the people and processes than the technology Why “if it ain’t broke don’t fix it” is a deadly attitude for legal teams at companies How the velocity of business continues to increase and legal operations has to match that speed You’ll also find out a little about Mary’s current role at Ironclad, and her belief that you can’t excel in any field on your own; you need help from those around you.   This episode is brought to you by Tonkean Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.