91. Einar Gudmundsson and the revolution at the dealer Rejmes

Einar Gudmundsson and the revolution at the dealer Rejmes Einar was appointed CEO at Rejmes five years ago and since then the company has made an unbelievable journey from worse to best in class in a lot of different aspects. Rejmes is now number one dealer in Sweden in most of the customers surveys that Volvo Cars runs to measure customer satisfaction. We talk about this journey and what the drivers are. A main reason is that management has focused on supporting all the employees in their daily work and Einar as CEO meets and talk with all the 100 employee in three sites every week. There is a huge interest in the revolution at Rejmes and Volvo Cars Sweden has assigned Rejmes to be benchmark when it comes to customers satisfaction. Please welcome to the conversation.