Experience 2030 The Future Of Customer Experience Is Now

We did a massive global research study in partnership with SAS, surveying over 4,000 consumers and brands to explore the state of Customer Experience: Where we are now, and where consumers and brands expect to be over the course of the next decade. Our research showed that there are five key things driving the evolution of customer experience and Fred and I discussed those key drivers and shared some data points from our study. THIS WEEK’s FAST FOUR > Russian nationals in a massive hiking and bank fraud