Customer Experience: Leveraging Technology Platforms to Deliver Excellent Experiences - Enterprising Insights, Episode 4

In this episode of Enterprising Insights, Sherril Hanson, Senior Analyst at The Futurum Group, joins host Keith Kirkpatrick, Research Director, Enterprise Applications, at The Futurum Group, for a conversation about leveraging technology platforms to deliver excellent customer experiences, focusing specifically on contact center as-a-service offerings, the importance of omnichannel engagement capabilities, mobile applications, and generative AI. We’ll also cover some recent news and newsmakers in the customer experience software market. Finally, we’ll close out the show with our “Rant or Rave” segment, where we pick one item in the market, and we’ll either champion or criticize it. You can watch the video here and subscribe to our YouTube channel if you’ve not yet done so.