65. What to do When a Client Ghosts 👻

"Hey, I know we had a call scheduled yesterday about helping you lose that 20 pounds. Obviously it wasn't a good time, no worries. I tried to reach you a few times as well. Just as a small business owner, it's so important to me that our clients have the best experience. So can I ask, was there something I said or did?" Chapters 00:00 Introduction and Frustration with Prospect Ghosting 02:14 The Push Pull Buying Process and Sustainable Growth Model 03:10 Reasons Why Clients Ghost and Acceptable/Not Acceptable Reasons 06:25 The Importance of Effective Nurturing 07:23 Step 1: Sending a Message Before the Call 08:22 Step 2: Sending a Follow-Up Message After Waiting for Five Minutes 09:51 Step 3: Calling at the 10-Minute Mark 10:50 Step 4: Leaving a Voicemail 12:15 Step 5: Sending a Message the Next Day and Asking for Feedback 13:36 Continuing to Nurture and Adjusting Frequency Based on Engagement 14:04 The $97 a Week Program: Affordable Business Coaching