The 8 Phases to Never Losing a Customer Again (with Joey Coleman)
Frugalpreneur: Building a Business on a Bootstrapped Budget - A podcast by Sarah St John
Categorie:
Joey Coleman, author of "Never Lose a Customer Again", teaches us how to obtain lifelong customer loyalty and the 8 phases of the customer experience: Assess, Admit, Affirm, Activate, Acclimate, Accomplish, Adopt, and Advocate.
