#283 - Getting a paycheck for a hobby

Fumi is the Vice President, Experience Design from PNC joins us to share his unique journey that kicked off from a passion to solve human problems and the excitement of venturing into an unknown territory. Fumi brought 75% efficiency to a new account opening process by cutting down on repeat information and tightening the customer experience at PNC. There are some great tips on management style that Fumi shares as well in this talk.