#117 - Customer Centricity to Transform Global Retail

Ozgur Yerli is the Director Of Digital Transformation Project at LC Waikiki, a global fashion retailer with more than 1000 stores in 47 countries. Ozgur's work stretches borders, but what is consistent is her focus on delivering a phenomenal customer experience at every step of the journey. You'll follow her career journey as she delivers powerful business results and thoughtfully articulates how digital transformation can succeed or fail.