20 – Two Amazing Things Happen When You Measure Experience!

What happens when you measure the experience of your employees and your customers? This is the 3rd in the series of episodes dedicated to understanding end user experience. In this podcast, Alan Nance (CEO and co-founder of CitrusCollab) shares some powerful examples from enterprises who have benefited from measuring experience - going beyond SLAs to true XLAs that enable powerful engagement. For more information on CitrusCollab's recommendations for measuring experience, go to XLA Collab For more information on Unisys approach to Digital Workplace Services, please visit this interactive site: https://www.unisys.com/digitalworkplace