11 – Three Ways to Use Natural Language Processing in a Help Desk
Digital Workplace Deep Dive - A podcast by Weston Morris - Unisys - Giovedì
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Natural Language Processing (NLP) promises to provide a friendly, alternative way for humans to interact with IT and business systems. Brian Evarts, who leads the development of Natural Language Processing at Unisys, explains the three ways that NLP improves the end user experience when getting help from the Service Desk. In doing so, he reveals [...]
