#24 | Mohan Krishnaraj | Driving balance between User Expectation and Experience

In episode 24, I had the chance to talk to Mohan Krishnaraj, Vice President and Global Head of User Experience at HARMAN International (A company of Samsung) on the future of connected experiences and his perspectives on design leadership. This episode kicks off a series of episodes in collaboration with UX INDIA. We learn about: his new book "The Great Balancing Act: User Expectation vs Experience” and how it helps transforming nebulous needs into loveable experiences inclusivity in design as an area that benefits all users, not just a certain user group, and how it drives innovation in the connected space the future of physical / digital experiences his learnings on design leadership how he set up the teams and projects and why it's important to have technical capabilities in the design team to transfer the design solution why “domain” knowledge is an important aspect in design consulting, learnings from his experience as a former design leader at WIPRO the intersection of business and design This episode was recorded end of last year during UX India in Hydrabad where both Mohan and me were speakers. About UX India UX India is a not-for profit venture, UXINDIA is built by, built for, and sustained by its growing community of designers, enthusiasts, influencers from business, education, and governance.UXINDIA is being organized by UsabilityMatters.Org(UMO). With over 800+ attendees at UX India 2019, it was India’s largest conference on user experience design. UXINDIA™ helps to educate next generation by bring innovators and ux practitioners from across the world. UX India currently launched “UMO Unites - Social Impact by Design” to counter the global difficulties due the virus. You can take part with projects or help out as a mentor, volunteer or contribute as a partner. Learn more at https://www.ux-india.org