266: The Art of Crafting Impactful Survey Questions; with Nick Zeisler
Customer Support Leaders - A podcast by Charlotte Ward
Send us a textPrepare to be enlightened as we sit down with the incomparable Nick Zeisler, or Zee as we fondly call him, for a riveting discussion on the essential role of Voice of the Customer (VOC) programs. This episode promises to transform your approach to customer feedback, from mere data points to actionable insights that can prevent your company from breaking its brand promise. Zee passionately dissects the futility of feedback collection without intent, emphasizing the profound power...
