Episode 30 - Retail CX: Transform Customer Calls through Visual Self-Service
Customer Experience Insights - A podcast by Genesys Influencer Relations
In this episode, Lisa Goodson, Retail Industry Executive at Genesys, and Bob Barrows, Partnerships and Business Development leader at Zappix, discuss how Visual IVR is transforming and simplifying the retail customer experience, moving voice customers to a digital and visual experience via on-demand apps, SMS, video and email.
