Customer Service Insights with Tessa Kloster
CRM Rocks - A podcast by Markus Erlandsson
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Episode 78: Markus Erlandsson talks to Tessa Kloster from Microsoft, Tessa starts by explaining what the product does on a high level, then continue to describe what AI-driven topic clustering is and how you can influence that. Then the discussion goes into Customer Satisfaction Score and how that is used. Tessa then explains the KPI … Continue reading Customer Service Insights with Tessa Kloster
