Chatbots’ role in the customer experience, with Natasha Takahashi

As companies work to create more personal experiences for customers at scale, how should they go about it? In this episode of Connected & Ready Natasha Takahashi, Chief Marketing Officer and Co-Founder of School of Bots, talks with host Gemma Milne about the world of chatbots. In this 30-minute discussion, they consider ideal use cases for chatbots, best practices that business leaders should keep in mind, and the changing needs of customers and increasing demand for personalization that will ultimately guide the use of chatbots. Help your service organization become more responsive to customer needs with Power Virtual Agents from Microsoft. With Power Virtual Agents you can quickly create AI-powered chatbots to resolve customer service issues and answer customer questions, all without coding or AI experience. And you can integrate your chatbots into the apps you use every day. Learn more: https://aka.ms/AA9o2ur