#13 Review: Amazon Connect
cloudonaut - A podcast by Andreas Wittig and Michael Wittig focusing on AWS Cloud
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Do you provide services to consumer or business clients? Which channels do you provide for clients to get support, leave feedback, or let off frustration? Amazon Connect provides a contact center solution in the cloud. Your clients contact you via phone or chat. A group of agents answers their phone calls and chat conversations. The workflows are fully customizable to your specific needs. This review puts Amazon Connect to the test. I set up Amazon Connect for our consulting agency, recently. While doing so I had a look into the technical details as well.
