From Mailbags to Master Black Belts: How Laziness, Purpose, and Cartoons Power Continuous Improvement

BPM360 Podcast - Covering Every Angle - A podcast by Russell Gomersall & Caspar Jans

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Top 5 Takeaways from the Episode: 1. CI Is a People Game, Not Just a Process Game Gary Cox’s book, Cultivating Champions of CI, emphasizes that sustainable continuous improvement (CI) isn’t about tools or theory—it’s about developing people, mindsets, and a culture that values thoughtful problem-solving over quick fixes. 2. The Four P’s of Meaningful Change Beyond People, Process, and Purpose, Gary introduces a fourth essential “P”: Problem-solving. When processe...

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