Diffusing the Bar: Tips from a Hostage Negotiator to Calm Difficult Customers

Want to stop trouble in your bar before it begins? On this special Bar Chat episode, find out how to assess state of minds and effect change using just your language with Martin Richards, Hostage and Crisis Management Specialist. You must be over legal purchase age to listen.Any opinions or views expressed in this podcast are the guest's own and do not represent those of Diageo.CONNECT WITH US ON: Facebook: https://www.facebook.com/DiageoBarAcademy Instagram: https://www.instagram.com/diageobarac/  Hosted on Acast. See acast.com/privacy for more information.