S6:E8 - Felix Klingborg - Travel Support Europe

James and Tom are joined for a lively chat with Felix Klingborg from Travel Support Europe, who has been on a mission to turn customer service upside down - in a good way! Felix tells us all about their clever internal competition that’s less about dodging complaints and more about chasing those glowing compliments from customers.It’s all about sparking a mindset shift to make customer feedback a celebration, not a chore. Plus, despite the fact he’s an Arsenal fan, Felix brings passion and teamwork to everything he does. Tune in for some great stories, laughs, and ideas on how to make exceptional service the new normal.