Arsenio's Business English Podcast | Season 6 | Sales | Customer Retention: Building Relationships

Send us a textDuring trying times, such as what we're going through right now in the world, do you believe it's easier to find new customers or easier to retain customers you already have? Sometimes we look to expand our services to a broader group, but then we forget about our existing customers and relationships deteriorate. If it's a customer who buys cakes from you every fortnight, or someone who comes to you for coaching services. Building those relationships --and not making it seem lik...